About me:
I am a computer networking professional with over three years of experience in the industry. I have extensive experience with managing and troubleshooting various networking devices and protocols, mainly centered around the administration of Cisco infrastructure. I currently possess the CCNA and Security+ certifications and am also working towards the completion of my degree.I am currently focused on shifting towards more architecture and security based roles as I increase my abilities and knowledge. I am skilled and experienced with routing protocols such as BGP, IS-IS, and OSCP as well as networking protocols such as DHCP, DNS, and NAT. I am a quick learner, a hard worker, and I look forward to new oppurities for growth.
Contact Information:
harri722@uwm.edu
555-5555
Work Experience:
SAIC - U.S. DOT CONTRACT
● Monitored an array of Cisco networking equipment and virtual, cloud, and physical servers for the United States Department of Transportation.
● Coordinated incident response and management through bridge calls and interfaced with varying teams and experts to resolve issues.
● Managed and helped to solve a large scale Azure services issue caused by network failures.
Cybersecurity Infrastructure Operations Technician | Peraton-FDA Contract
● Administered VOIP systems, Cisco and Juniper networking equipment, wireless access points,
windows servers, VPN connections, firewalls, and applications for over 10,000 users through
SolarWinds, Cisco DNA Center, and Splunk Enterprise.
● Performed in person repairs and replacements on UPSs and rack power equipment, fiber optic
SFPs and cabling, and ethernet cabling.
● Coordinated incident response between multiple separate teams, companies, and leadership.
Hosted and facilitated discussion between networking team and server teams, development teams,
security teams, etc.
● Provided department wide daily reports on network health and issues, and communicated these
issues in a condensed version for weekly leadership meetings.
Customer Service Engineer
● Configured and maintained Cisco Catalyst switches and ASR routers on a global MPLS fiber
network utilizing BGP and IS-IS routing protocols. Managed approved BGP prefix lists and
advertisements. Created and administered DNS zones and records.
● Provided customer service to over a hundred customers weekly through expert troubleshooting
over the phone and within a ServiceNow based ticketing system for VPLS mesh, layer 2 tunnel,
and layer 3 (IPv4 and IPv6) products.
● Coordinated repairs, troubleshooting, and outage updates between field engineers, other providers,
customers, and separate company teams and departments. Worked through documentation to find
answers and standard operating procedures quickly and efficiently under pressure.
Network Security Operations Center Technician II
● Utilized ManageEngine and internal ticketing systems to monitor and maintain WANs across East
Texas consisting of Cisco network devices used to carry emergency calls and local government
data. Recorded and responded to outages, incidents, and security events generated by Cisco
routers, ASA and next gen Firepower firewalls according to standard operating procedures.
● Responded to a large-scale network outage, and assisted with the addition of a new customer and
twelve new sites to the network leading to promotion within six months of employment.
● Provided customer service for clients, coordinated issue response between service providers,
customers, and technicians, and maintained high availability 99.9% uptime.